Trek & Bontrager Crash Damage Replacement scheme

Good news for when there is bad news

Posted by Julian Wall

Madone broken 1

Hi Julian

Hope all good.

Bad end to Lombardia yesterday. Bike in pieces and I have concussion and stitches in my head. Got lucky tbh as landed 25ft below my bike off the side of the mountain.

Anyway, I need at least a new frame and a front wheel. Is it possible to order frame on its own? Sorry also fork/seat tube/ seat/ handlebars etc. I think the geoupset and rear wheel largely intact (plus pedals).

Would you mind please letting me know cost and timeline from order?



Ps particularly fitting as got over first climb in with the podium finishers! My handling let me down on descent (can’t even blame the brakes!)

Madone broken 2
Richard broken 2

Hi Richard,

Bloody Hell!

I have attached a quote for the Madone and carbon parts, Trek offer a 20% crash damage discount that I have included.

It is for a Project One Madone SLR Disc frameset in the same colour. Trek have the frames in stock so we should be able to turn this around quite quickly.

The wheels they will exchange for no cost as part of their carbon wheel replacement scheme, bloody amazing!!

Kindest rgds


Richard new bike

There isn't anything currently on Trek's website re the crash damage replacement scheme for their bike frames and carbon components. Best to ask your local dealer.

There is a page for their wheel replacement scheme you can view in the link below:

Bontrager Carbon Care Wheel Loyalty Programme

About the author

Julian Wall, Co-founder

Co-founder, general manager, bike fitter and bike designer. Jules rides an Open U.P., Seven 622XX, Trek Top Fuel & a Trek Emonda SLR. Jules enjoys riding off-road on his U.P. and MTB racing. When he's not on his bike he tries to keep his garden under control, walks his dogs and enjoys nature.
Julian's Cyclefit bike-fit speciality is that he leads Cyclefit's work with professional teams and riders. In his element when he is calmly working through complex problems with someone whose livelihood depends on the outcome.

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